Once your order has been processed it cannot be changed, please take a moment to re-check all your information to make sure we have the proper street address City and zip code.
Broadwood Mercantile uses Factory Direct Warehouse and Fulfillment Centers both domestic and abroad, please allow 3 to 5 days to process your order and tracking number/s to be provided, once the tracking number is sent to you your order has been shipped. Packages are scanned as they are loaded but may not be scanned again until it arrives at the next Package Sorting Center. Please allow one to three weeks for most deliveries and up to 4 weeks for larger, bulk or special items and up to 6 weeks for shipments other than the United States.
Please be aware that multiple items from the same order may ship from different fulfillment centers and will have different tracking information for each center.
Please note that Broadwood Mercantile can not responsible for lost, stolen or undelivered packages. All lost stolen or returned as undelivered packages are the responsibility of the buyer. In the very unlikely event of a carrier failing to deliver your package please contact that carrier directly with the tracking information for that shipment.
We Source our inventory from locations both domestic and abroad in order to keep our inventory affordable and up to date with the latest styles and trends. We do our best to list accurate shipping times in the product descriptions but these are only estimates. If a estimated delivery time is not listed please don't hesitate to ask.
For international orders, free shipping does not include duty and custom charges; you may be required to pay additional domestic sales taxes on receipt of delivery (but not necessarily). Additional charges for customs clearance must be accepted by the recipient. We have no control over these charges and they are a reflection of the customs and policies held by the final destination country, this has no relation to Broadwood Mercantile Policies for customs vary from country to country, you may want to contact your local customs office for further information prior to ordering. In the event that you wish to return your item Broadwood Mercantile is unable to refund import duty and local sales taxes not collected by us.
Again: Once your order has been processed it cannot be changed, please take a moment to re-check all your information to make sure we have the proper street address City and zip code.